Refund policy

We want you to be completely satisfied with your purchase! If you're not happy with your order, we offer a hassle-free refund and return policy to ensure a smooth shopping experience.

Eligibility for Refunds

• You can request a refund within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required for all refunds.

Non-Refundable Items

• Personal care and beauty products (for hygiene reasons).
• Digital/downloadable products.
• Clearance or sale items.

How to Request a Refund

1. Contact our customer support at iyaraonline@yahoo.com with your order number and reason for return.
2. Our team will provide return instructions if your request is approved.
3. Once we receive and inspect the returned item, we will process your refund within 14 business days.

4. Our dispatching warehouse does not handle returns and any item sent back there will be disposed off, voiding any right to a refund. Items must be returned within 14 days of the date the order has been received by the customer.

Refund Processing

• Refunds will be issued to the original payment method.

• We do not cover return shipping costs. Please make sure that you keep proof of postage for your return and use a tracked delivery service as any item returned to us is your responsibility until it arrives at our warehouse. Please send your item back to us using a tracked delivery service that insures you for the value of the goods.

   

• Please note that funds can take up to 7 business days to appear in your account. Please note that we do not refund shipping costs. If you received free shipping on your order, you will receive a refund minus this shipping cost. 

• If the item was damaged or defective upon arrival, we will cover return shipping costs

• Please note we will not refund duties, taxes or shipping costs.

   

• We cannot cancel or amend an order once it has been placed.